What we shipped

Workspace governance controls: New workspace-level capability checks, policy-aware routing, and more consistent permission enforcement make admin and owner actions safer across the product.

Saved request views: Users can save and reuse request views to jump back into the right inbox or request context more quickly.

Out-of-office delegation: Reviewers can set delegates, and review assignment flow can automatically route work to a backup reviewer when someone is away.

Custom request statuses: Workspaces can now manage additional request statuses and use manual status controls to steer work through custom lifecycle stages.

Public intake and import improvements: Intake links, public intake flows, request import tooling, and template-based intake sharing are more robust and easier to use for distributed teams.

Notification preferences: Push subscriptions and digest email preferences give workspaces more control over how updates are delivered.

Agent and integration tools: Expanded workspace agent, API key, and integration support make it easier to connect Requester to broader operating workflows, including event-driven integrations and richer admin settings.

AI suggestions and workspace settings: The dashboard now supports richer ask suggestions, and workspace AI settings are easier to configure and manage.

Workflow and lifecycle management: Approval and lifecycle handling now supports richer custom-status flows, better audit actions, and more dependable progression through review steps.

Request detail experience: Decision narratives, watchers, and related request actions feel more complete and easier to manage from the request interface.

Dashboard and assistant experience: Ask suggestions and AI-related workspace settings are more polished and easier to discover in everyday workflows.

AI billing and usage controls: AI credit pools, credit weighting, and billing-related workspace settings are more configurable and easier to understand for admins.

Notification and email experience: Email templates and notification flows have been refined to surface the right updates more clearly and consistently.

Dashboard and workspace surfaces: Recent dashboard, settings, and workspace updates make high-volume work easier to scan and act on.

Review routing and escalation: Review reminders, escalations, and reassignment flows are more adaptive for busy or delegated reviewers.

Permission and plan enforcement: Capability checks and seat/plan validation now behave more consistently across routes and workspace-admin actions.

Workflow reliability: Improved safeguards around concurrent workflow activity and approval progression reduce edge cases that could cause inconsistent state.

Tactical Overview dashboard: The home Overview is rebuilt around one question—what’s blocking me right now? Your most urgent items (approvals, resubmits, mentions) appear at the top, ordered by how long they’ve been waiting, with one-click Approve and a 5-second undo. When nothing is waiting on you, the page suggests nudging stalled reviewers instead of going blank.

Who can unblock you: A compact strip on Overview shows each in-flight submission, the reviewer’s avatar, and a live status badge (for example Awaiting Sarah or Stalled 3d) so you can see who holds the key without opening every request.

Approve from email: Approval emails now include secure one-click links. Reviewers can approve or reject (with an optional comment) straight from the email—no sign-in required.

Reviewer nudge: Submitters can remind pending reviewers from Overview, with notifications in-app, in Slack when connected, and via a refreshed approval email.

Request usage on billing: Workspaces now track monthly request volume against plan allowances. Free workspaces see a clear limit; Pro and Business keep approvals moving when you go over the included amount. A Usage section on billing shows where you stand.

Homepage product demo: The marketing site includes a “Watch it build one below” demo that walks through how Requester turns a plain-English policy into a form and workflow—purchase approvals, expense claims, and more.

Faster navigation: Pages load with smoother placeholders while content arrives, and moving between common sections in the sidebar feels quicker.

Free plan seats: Free workspaces include 3 seats for Owners and Admins. Members stay unlimited and don’t count toward the seat limit. Billing and invite flows explain the limit more clearly.

AI usage: Credit costs better match how much each AI action uses—summaries cost less; building forms and workflows cost more—so included allowances feel fairer month to month.

Overview layout: The four stat cards are gone; counts live in the greeting line and section headers for a calmer, action-first layout.

My Tasks & Inbox: Both pages align with the new Overview task model and feel snappier to open and filter.

Workflow reliability: Approvals and timed steps advance more predictably, including when several people act on the same request at once.

Copy template to another team: Duplicating a template to another team in your workspace is more dependable when teams sit in different workspaces.

Marketing refresh: Updated hero copy, a cleaner product demo section, and refreshed pricing comparison.

Integration webhooks: Outbound webhook deliveries can include a signature your tools can check, so you know events really came from Requester.

Free-plan invites: New Free workspaces no longer show “no available seats” on the first invite.

Seat counting on invite: Only Owners and Admins count toward the seat limit when inviting someone; Members no longer block invites incorrectly.

Template workflows: Editing and running workflows on duplicated templates behaves correctly across teams.

Request lists: Filtering and browsing long request lists is faster.

Two-step activation flow: New workspaces now start with Pick templates and Invite team instead of an AI generation step. Owners select starter templates from the system gallery (categories are accordion-grouped, or flat-ranked while you search), and invited teammates go out as Members via a familiar email-pill input. Each step is independently skippable, and selected templates land as drafts so you can review before publishing.

Pro field disclosure on Free: On Free plans, the template picker shows a per-template badge (for example, “2 Pro fields skipped”) and an amber workspace note when any template in the catalog includes fields that need a paid plan—so there are no surprises after duplication.

Activation checklist & celebration: A role-aware checklist appears on Overview to keep set-up steps visible. When you reach “all done,” a celebration card is shown once and stays dismissed across refreshes.

Learn hub: A new in-app panel with four tabs—For you, How-tos, What’s new (driven by this changelog), and Shortcuts—so guidance and release notes live one click away.

Page tips: Lightweight contextual tip cards help you discover features in place as you move around the app.

Password reset: New Forgot password and Reset password screens let you recover an account by email, with the secure link flow handled end-to-end.

Email verification before joining: New accounts now confirm their email before joining a workspace, and the sign-up form can re-check the address and resend the verification email if needed.

Dashboard KPI strip: The home dashboard now shows headline metrics—active requests and pending actions—at the top of the page for at-a-glance status.

Multi-conversation chat panel: The in-app assistant can keep several conversation tabs open at once so you can switch between threads without losing your place. A persistent Chat with Rex entry point makes the assistant reachable from supported pages.

Branded design assets: Refreshed favicons, app icons, and Requester wordmark/mark across light and dark themes, plus tighter Open Graph and web manifest metadata.

Brand consistency: The product is now consistently presented as Requester across the app, marketing site, email templates, and metadata. No functional changes—just a clean, unified wordmark and copy pass.

Workflow reliability under concurrency: Workflow execution now uses an optimistic lock (lock_token / lock_expires_at) so two advances on the same run can’t race and produce duplicate side effects, plus a unique constraint that prevents more than one live step execution per workflow. Workflow runs also emit richer audit and usage events for better history and reporting.

“Submitter” in workflow steps: In automation and notifications, the recipient that used to be called Requester is now called Submitter, separating the person who submitted a request from the product name. Existing workflows are migrated automatically; saved configurations keep working.

Marketing site refresh: New How it works and product-demo sections (AI workflow and approval routing), a refreshed hero, the Seasons Serif display face for headings across blog, FAQ, pricing, templates, contact, insights, and legal pages, and fade-in animations as you scroll.

Home dashboard layout: Slimmer top bar, refreshed breadcrumbs, and a more responsive layout on the Overview, Approvals, and Inbox pages.

Onboarding documentation: The first-run walkthrough is updated to reflect the new two-step picker + invite flow.

Celebration card reappearing: The “your workspace is fully set up” card no longer re-primes on every page load after you dismiss it.

Draft request creation on Vercel: Fixed a TypeScript build failure where the draft-create result was missing the team identifier, and a Supabase array-join typing issue in the request-with-team lookup.

Chat widget imports: Corrected a chat widget reference that could break on case-sensitive deployments.

First screen: Hero reads more directly (clear next steps, tighter supporting line) and the rotating headline cycles through words that read more naturally.

Trust and proof: “Why teams try Requester” is easier to scan, with clearer wording on templates, the public changelog, and how we think about security.

Use cases and advantages: Section titles and descriptions are aligned and centered where it helps; the pricing link sits under the advantages intro so the flow reads top to bottom.

Industries and teams: Headlines and supporting copy stress breadth and consistency without sounding generic.

Browsing the page: Sections feel a bit smoother as you scroll up and down, and primary actions on the landing page respond more clearly on tap and click.

Workspace event webhooks (Pro and Business): Under Workspace → Integrations, configure a secure HTTPS URL to receive notifications when a request is created, approved, or rejected. Optionally add a signing secret, choose which events to send, and try a test delivery before going live.

HTTPS webhook in Automation Studio: Workflow automations can call an external HTTPS webhook step (POST or GET), with optional JSON body and custom headers—useful for Zapier, Make, or your own services.

Duplicate template to another team: Workspace owners and admins can copy a template (and its workflow when supported) to another team in the same workspace from the template detail view.

My Requests export: Export the requests you’re viewing—respecting your search, filters, team, and sort—as a CSV file.

Workspace analytics: Time to first review appears as a KPI when available, so you can see how quickly reviews start after requests arrive.

Audit log coverage: More workspace, group, and membership activity is recorded so admins see a fuller picture of what changed.

Audit log actors: Each entry shows the person’s name and profile photo when available, so the list is easier to scan than email-only lines.

Workspace access notifications: You get an in-app heads-up when workspace membership or access changes in ways that affect you.

Profile photos: Smoother flow for updating your avatar.

Inbox quick filters: Unread, Actionable, and Invites filters remember your last choice for next time.

Request detail: The review banner shows review progress for the team (for example whether things are still in review or approved) and still lets you jump straight to the review panel. The per-request Workspace Slack toggle is hidden until that integration is offered broadly.

Notifications: Clearer, more contextual wording in several cases.

AI assistant chats: Conversation titles are easier to recognize at a glance.

Usernames: More consistent behavior everywhere they appear.

Profile & welcome email: Smoother handling of account status and the first message new users receive.

Streaming AI Form Generation: Template fields can stream in while AI generates them, so long builds feel more responsive.

Workflow Set Status Action: Automations can update request status as part of a workflow step.

Welcome Email: New accounts receive a branded welcome message with clearer next steps.

Admin Analytics (operators): Dashboard and API for high-level platform metrics—intended for administrators.

AI-Built Workflows: Generated workflows get clearer titles, smarter decision-node wiring, and automatic repair when a graph is missing an end node.

Workspace Analytics: Additional metrics and refreshed UI for team activity and trends.

Template Experience: Loading shimmer on template details; smoother handling when deleting templates tied to AI workflow drafts.

Chat Continuity: Assistant threads stay correctly scoped when you switch workspaces.

Sign-Up Flow: Registration preflight checks and clearer messaging before workspace creation.

Auth Gate: More reliable loading behavior and avatar display during sign-in.

Transactional Email: Email layout and welcome styling updated for dark-mode-friendly rendering and more consistent typography.

Workspace Creation: Default workspace identifiers are generated more reliably for new workspaces.

New Analytics Page: Teams can now see activity and request trends in one place.

Delete Teams: Workspace admins can remove teams directly from team settings.

AI-Powered Workflow Setup: You can create workflows faster with help from AI.

Flexible Reminder Timing: Requests can now use reminder timing that fits each request better.

More Reliable Billing Updates: Subscription periods and seat updates now stay in sync more consistently.

Clearer AI Usage Tracking: AI usage reporting is more accurate and easier to trust.

Smarter Approval Routing: Sending requests now gives clearer reviewer choices for smoother approvals.

Better Notifications Experience: Notifications are easier to browse, and unread items are handled more clearly.

More Stable Workflows: Workflow runs are more dependable, including when something goes wrong.

Request Progress Checks: Fixed an issue that could interrupt request progress tracking in some cases.

Workflow History View: Improved workflow history so progress is easier to follow.

Dynamic Storage by Occupied Seats: Workspace storage limits now scale automatically by active member count for paid plans:

Pro: 10GB base + 2GB per active seat

Business: 50GB base + 5GB per active seat

Storage Breakdown in Billing UI: Usage views now show how the storage limit is calculated (base + per-seat formula), alongside progress and current usage.

80% Storage Capacity Warning: Workspace owners now receive an in-app warning when usage reaches 80% of capacity.

Seat-Reduction Over-Limit Warning: If reducing seats lowers storage capacity below current usage, owners are warned (without removing access to existing files).

Plan Simplification: Removed add-on plan logic and related UI flows from billing settings to keep plans focused on Free, Pro, and Business tiers.

AI Action Limits Updated:

Free: 50 actions/user/month

Pro: 300 actions/user/month

Business: 1000 actions/user/month

Free Plan Limits Updated: Free now includes 5 templates and 2 teams.

AI Overage Pricing Adjusted:

Pro: $0.15/action

Business: $0.10/action

Storage Limit Reliability: Corrected storage-limit calculations to use a safer tier fallback path and improved seat-count caching for more consistent limit checks.

Billing UI Clarity: Improved storage unit formatting and cleaned up tooltip behavior in usage cards.

Workspace Add-ons Tab: New Add-ons tab in workspace billing so admins can see and manage extra storage, additional teams, and priority support in one place.

Smarter AI Chat Titles: AI conversations now get short, meaningful titles automatically, making it easier to find the right thread later.

Seat & Team Limits: Plan limits for seats and teams are now enforced more consistently across the app, so what you see in pricing matches what you can use.

AI Actions Per User: Updated plan limits so Free includes 5 AI actions/user/month, Pro includes 50, and Business includes 200, with clearer overage pricing.

Free Plan Messaging: Updated FAQ and pricing copy to highlight that the Starter plan is free forever for 1 workspace and includes 5 AI actions per user each month to try AI.

AI Action Definition: Pricing now explains what counts as an AI action (for example: generating a form schema, summarizing a request, or producing a chat reply).

Grace Period Enforcement: Workspaces that stay over their seat limits after the 7‑day grace period are now reliably redirected to the unlicensed screen until the issue is resolved.

Subscription Refresh: Subscription status and usage stay in sync more reliably, especially around renewal dates and plan changes.

AI Usage Reporting: AI usage is now tracked and reflected more accurately in billing, reducing surprises for high-usage workspaces.

Workspace Audit Logs (Pro/Business): New audit event pipeline and API so owners and admins can see who changed templates, members, and requests, and when.

Audit Log Page: Dedicated workspace audit view for exploring recent activity with pagination.

Request Export: Export workspace requests to CSV, including team, status, creator, and reviewers, for offline analysis and sharing.

Smarter Directory Search: Search workspaces, teams, members, templates, and requests by name, description, email, or ID from the core tables.

Reviewer Email Notifications: Request assignees now receive email notifications (in addition to in-app alerts) when they are added as reviewers.

AI Request Flows: Better handoff between AI-generated request summaries/submissions and the full create form so fields stay in sync when you edit details.

Request Assignment UX: Cleaner status labels and richer metadata across request lists and exports for easier triage.

Date Range Editing: Fixed an issue where date range values were not pre-filled when clicking Edit Detail from the AI request submission widget.

Notification Robustness: Hardened recipient lookup when sending assignment notifications to avoid silent failures in edge cases.

Custom Requests: Create one-off requests without a template—add your own fields and submit directly. Great for ad-hoc approvals.

Live Status Updates: Request statuses now update instantly across the app—no need to refresh to see the latest.

SLA Reminders: Reviewers receive automated reminders when a request has been waiting for 24 hours or more.

Workflow Reminders: Automated reminders for workflow steps with due dates so nothing slips through the cracks.

Submit from AI Chat: Submit requests directly from the AI assistant—pick a template, fill it out, and send without leaving the conversation.

Create Forms from Prompts: Describe the form you need in plain language and the AI builds it for you in the form builder.

Public Pages: Templates, Changelog, Pricing, FAQ, and Contact are now viewable without signing in.

Request Details: Clearer request view with better approval and lifecycle information.

Form Fields: Smoother experience for attachments, date ranges, signatures, ratings, and other field types.

AI Assistant: Refined request previews, approval cards, and task checklists in chat.

Inbox: Inbox improvements for staying on top of your work.

Usage Tracking: Resolved a critical issue where AI usage wasn't logged for some templates due to missing workspace context.

Backend Resilience: Added robust fallback logic to ensure workspace identification even with legacy data.

Frontend Freshness: Optimized template fetching to prevent stale data issues.

Smart Form Generation: AI now intelligently renames generic placeholders (e.g., "Existing Field 1") to context-aware names.

Field Support: Better handling for diverse field types like radio buttons and complex options.

AI Form Assistant: Generate complex form templates in seconds using just a natural language prompt.

Requester AI Chatbot: A centralized assistant for managing conversations and automating common tasks.

System Template Gallery: A new marketplace for community and system-standard form templates.

Enhanced Access Requests: A streamlined process for new members to request access with instant admin notifications.

Polished Sidebar: Improved navigation with integrated version tracking and smoother transitions.

Pro Billing Controls: Better visibility into workspace seats and usage-based billing.

Improved application stability and reliability.

Optimized mobile responsiveness and theme persistence.

Refined workspace onboarding for a smoother first-time experience.

New email templates with previews and delivery tracking.

Secure presigned attachments for faster uploads.

Smoother settings experience.

User avatars and workspace logos.

Storage foundation for future assets.

Usage-based billing and add-ons.

Plan enforcement across product surfaces.

Pricing UI improvements.

Visual workflow builder for approvals and automation.

Inbox improvements with real-time alerts.

Overview stats for requests and approvals.

Navigation and component polish.

More capable form tooling.

Create, review, and comment on requests.

Template versioning and routing controls.

Teams, members, and workspace management.

Authentication and workspace setup.

Legal and marketing framework.